Return, Refund, and Cancellation Policy

​This policy governs the terms for cancelling orders and managing product returns and refunds for items purchased through www.ahasbooks.lk, a service provided by Ahas Publishers & Books.

1. Our Role as a Platform

​Ahas Publishers & Books acts as an intermediary marketplace, facilitating transactions between customers and independent Vendors (third-party sellers).

​2. Order Cancellation Policy (Handled by ahasbooks.lk)

​You may cancel an order directly through the ahasbooks.lk Site, provided that the product or service has not yet been shipped or delivered (i.e., before the order enters the final delivery process).
​How to Cancel: Please contact our support team immediately using the contact details provided below, referencing your order number.
​Cancellations Due to Software Error: If a cancellation is required due to a processing error or technical issue on the Site, we will process the cancellation directly.

​3. Return and Refund Policy (Vendor Responsibility)

​IMPORTANT: Ahas Publishers & Books does not process product returns or issue refunds directly via the Site.
​For all issues related to product quality, physical returns, or requesting a refund after an item has been delivered, you must contact the Vendor (seller) of the product directly.